1. Only the following models support QR code.

Roborock Q7 Max Series

Roborock Q7 Series

Roborock Q5 Series

Roborock S8 Series

Roborock Q Revo

Roborock Q5 Pro Series

Roborock Q8 Max Series

Other models don't support QR code. 

 

2. I cannot find the QR code.

Some products do not have QR code. To add one of these devices, go to the Roborock app homepage and tap "Search for Device".  Please tap on "No QR code found" and proceed with the next step. See picture below:

mceclip0.png

 

3. If I'm using the models that supports QR code, where's the QR code?

The QR code is located below the top cover or dustbin or on the top of the machine.

QRcode_2.png

QRcode.png

 

Contact Support

If the above materials do not help, contact us and we'll get back to you as soon as possible.

support-us@roborock.com

We'll get back to you within 1 business day.

1-855-960-4321

Helpline hours: 24/7, US only

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