support-us@roborock.com
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1-855-960-4321
Helpline hours: 24/7, US only
Support for your Roborock S5
We would like to clarify the differences between 2.4GHz and 5GHz Wi-Fi bands for you as well as explain the situation regarding our robots.
1. Differences between 2.4GHz and 5GHz:
①2.4GHz:
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It has been in use for a long time.
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Many other devices, such as old cordless phones, garage door openers, and baby monitors, also use this band.
- It has a relatively long effective range, which means it can cover a larger area.
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②5GHz:
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It is a more recent addition to Wi-Fi technology.
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Fewer devices are currently compatible with it.
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Its effective range is shorter compared to 2.4GHz.
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2. Our Robots' Wi-Fi Support:
Our robots currently only support the 2.4GHz Wi-Fi band and do not support 5GHz at present. We have already fed this back to the tech team, and support for 5G will be considered as an optimization plan in the future.
3. Solutions for Wi-Fi-related Issues or What can users do if they only have 5G band Wi-Fi:
①If you can't see the 2.4GHz network:
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If you see a 5GHz network but not the 2.4GHz one, it may be disabled.
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Check your router settings to enable the 2.4GHz network.
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②For dual-band routers:
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If your router has separate SSIDs (for example, "WiFiName_2.4" and "@WiFiName_5"):
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When setting up our robots, choose the 2.4GHz network (the one with the 2.4 end notation like 2G).
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If your router has a combined SSID (offers both 2.4GHz and 5GHz on the same network name):
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Try connecting to this network first.
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If you can't connect, contact your Internet Service Provider (ISP) or your router manufacturer to enable separate bands or get help with connection issues.
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We hope this clarifies the situation for you.
QRcode: Scan the QR code below to download and install the app:
App Store:
https://apps.apple.com/us/app/roborock/id1462875428
Google Play:
https://play.google.com/store/apps/details?id=com.roborock.smart&hl=en&gl=US
The following applied to all roborock products.
We do not recommend adding non-roborock cleaner into the water tank as bubbles created by the cleaner may block the filter. If you use roborock cleaner, please dilute it (dilution ratio 1:300) before using.
Mihome app user
You can check below table for more information.
Related FAQ:
How long does it take to charge the Roborock H6?
Does continually connecting the machine to the charger or charging stand damage the battery?
Should I unplug the dock charger when the robot cleaner is fully-charged?
Why does the vacuum indicate “Low Battery Charge Soon”?
Why is the battery not full even after charging for a long time?
The climbing ability of all the products, except S4 is 2cm (0.79inch), including S6 MaxV, S6 Pure, S6, S6 Max, S5, E4, E2/E3, C1, while the S4 is 1.5 cm (0.59inch).
Related FAQ:
When robot is creating the first map.
1. Map saved mode is enabled.You can go to "Vacuum settings" page or "Edit map" page.
2. Robot starts from dock.
3. Robot goes everywhere on map it detects to clean, not just somewhere. Pls make sure the doors are open for the rooms you want to be displayed on map.
4. Robot returns to dock(whose position is not moved) by itself and successfully.
How Could You Share Device to Others？
MI ID A: Owner of device
MI ID B: Who wants to have device from owner.
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Make sure MI ID A and MI ID B select same region.
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Log in MI ID A and hold device to select share.
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Input MI ID B and share device to B.
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Log in MI ID B and go to notification to accept invitation from MI ID A.
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Device will appear on MI ID B’s list.
But please notice the shared function is designed to just allow some basic features to be used by account shared. If MI ID B needs the whole features of device, we suggest he uses the owner's Mi account as one Mi account could be signed in on multiple phones.
Related FAQ:
Can multiple people control the robot by using different Mi accounts?
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We are so sorry to tell you S5 could only save one map at present. It will recreate a new map and delete previous barrier or no-go-zone once you move it to another floor.
Related FAQs:How do I reset saved cleaning map? How do I create/delete no-go zones and invisible walls on app? |
Roborock Home is a skill that will allow users to bind their Mi ID to the Alexa. After account linked, users will be able to control the Roborock devices via Alexa.
How do I use Alexa to control Roborock?
Note: Make sure your robot is added and online on Mi Home app first.
- Go to “Skills & Games” then search for “Roborock Home” or “Mi Home”(both are OK).
- Link your Mi Home app to Alexa to discover devices in your Mi Home account that Alexa can control.
- If Alexa does not show “discover devices” option, go to setting to discover manually.
- Go to devices list and check if the robot appears and now you can use your Alexa smart speakers to start and stop cleaning.
Note: At present, Alexa smart speaker could only start and stop robot by skill Roborock Home or Mi Home.
Related FAQs:
How do I connect robot vacuum to alexa via skill Roborock Plus?
How do I connect robot vacuum to Google Home?
How to connect Roborock to Mi Home on an Android device?
How do I connect my robot cleaner to Roborock app on an iOS device?
How do I connect my robot cleaner to Roborock app on an Android device?
Why cannot my robot cleaner work under China region of Mi Home app?
You could set schedule cleaning on app. See picture below:
Related FAQs:
How do I set schedule cleaning for Roborock E series?
Why does S6 MaxV not support scheduled room cleaning anymore?
Will Roborock robot support scheduled room cleaning with multi-floor maps feature enabled?
Roborock S5 series has three products. The only difference among them is the deivces' color. Roborock S50 is white, S51 is rose gold and S55 is black.
For reset Roborock S5 :
Step 1. Hold the recharge button for 3-5 seconds.
Step 2. Use a pin to press the reset button next to wifi LED just once，and power button, recharge and spot cleaning button's light will be out. When you are doing this, please make sure recharge button is still under your finger's holding without moving.
Step 3. Keep holding recharge button for 5 seconds after you press reset button until power button blinks again and you hear the tone restore, and then you could remove the finger.
Notice:
1. Factory default restore will disconnect RoboVac from wifi. Please re-add it after factory default restore.
2. Factory default restore will also make RoboVac's firmware version come back to original one when it was made in factory. After factory default restore, you could go to RoboVac's setting--general setting--check for updates to upgrade its firmware to latest one.
Related FAQ:
Standard dock can operate between 100 V-240 V AC (Volts Alternating Current).
Auto-Empty Dock (or any dock with emptying function) works as follows:
US version: 100V-120V
EU version: 220V-240V
AU version: 220V-240V
JP version: 100V-127V
KR version: 220V-240V
TW version: 100V-127V
RU version: 220V-240V
UK version: 220V-240V
Check your regional voltage before use.
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Yes. Onboard cliff sensors will detect any drops and prevent the robot from falling.
Related FAQ:What is the maximum height of a threshold that Roborock can pass over? |
1. Download and install Mi Home from Google Play.
2. Register for a Mi Home account using your phone number (Skip this step if you already have a Mi account).
3. Add Roborock device.
Notes:
a. Make sure your phone is already connected to Wi-Fi;
b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.
3.1 Sign in to your Mi Home account.
3.2 Tap Add device.
3.3 Go to your phone’s settings and give Mi Home access to your home location.
3.3.1 Detect nearby devices and add your Roborock.
3.3.2 Devices can also be added manually.
3.3.2.1 Select your device’s model from the “Home appliance” category.
3.3.2.2 Tick “Operation confirmed”.
3.4 Select your home Wi-Fi and input your Wi-Fi password.
3.5 Wait until your device connects to the Wi-Fi. The Wi-Fi indicator on the top of your vacuum will go from flashing to solid if it has connected successfully.
3.6 Give it a name and you are ready to control your device from the app.
Related FAQ:
How to connect Roborock to Mi Home on an iOS device?
How do I connect my robot cleaner to Roborock app on an iOS device?
How do I connect my robot cleaner to Roborock app on an Android device?
How do I connect robot vacuum to Amazon Alexa via Roborock Home or Mi Home?
How do I connect robot vacuum to alexa via skill Roborock Plus?
1. Download the Mi Home from the App Store.
2. Register for a Mi Home account using your phone number (Skip this step if you already have a Mi account).
3. Add Roborock Device
Notes:
a. Make sure your phone is already connected to Wi-Fi;
b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.
3.1 Sign in to you Mi Home account.
3.2 Tap the “+” icon to add a device.
3.3 Select your device’s model from the “Home appliance” category.
3.4 Tick “Blue Light Blinking”.
3.5 Select your home Wi-Fi and input your Wi-Fi password.
3.6 Tap “Go to Wi-Fi Settings”.
3.7 Select Wi-Fi network named roborock-vacuum-xxxx to connect.
3.8 Go back to the Mi Home app and the connection interface will appear.
3.9 Select the location of device and give it a name.
Note:
The Wi-Fi indicator on the top of your vacuum will go from flashing to solid if it has connected successfully.
4. Tap the device in the Mi Home homepage to Access device to operate and wait until initializing reaches 100%.
Related FAQ:
How to connect Roborock to Mi Home on an Android device?
How do I connect my robot cleaner to Roborock app on an iOS device?
How do I connect my robot cleaner to Roborock app on an Android device?
How do I connect robot vacuum to Amazon Alexa via Roborock Home or Mi Home?
How do I connect robot vacuum to alexa via skill Roborock Plus?
How do I connect robot vacuum to Google Home?
Why cannot my robot cleaner work under China region of Mi Home app?
| We are sorry to tell you that your device is Chinese mainland version which could only be accessed on app in China mainland. We set this limitation because we have to comply with local country laws. We have already informed all our distributors this rule. Sorry for that and hope you can understand and forgive it. In this situation, we suggest you contact the seller to get a solution. |
| We are sorry to tell you that your vacuum cleaner is Non-Chinese version and can't work together with your other Mi devices with Chinese version under China Mainland server. This is because we have to comply with local country laws that device's data could not be saved in a server in China. Sorry for that and hope you can understand and forgive it. |
| You could reset map like picture below to get a new map on app. |
Related FAQs:
How many maps can robot cleaner save?
How to create multiple maps for multi-level house?
Can I make the robot cleaner clean specific rooms?
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Carpet boost mode means device will auto increase suction strength to max when it is on carpet to vacuum stuff better. The brush could recognize carpet by feeling its resistance increased, comparing to hardwood or tile. The suction strength will recover to normal on hard floor when resistance decreases.
Related FAQs:Why does robot cleanner refuse to clean the shag carpet? Why does robot cleanner refuse to clean the dark carpet? |
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Usually, we suggest customers put device on dock all the time if it is used every week. After battery is fully charged, only mother board of device is charged and customers don't need worry battery is fully charged for a long time and may decrease the lifespan. Besides, the device will turn off auto without any operation after 24 hours if it is not on dock and customers have to manually hold power button to turn on it, which is not convenient if it is often used. Of course, we still suggest customers turn off device if it will not be used for several months.
Related FAQ:Does continually connecting the machine to the charger or charging stand damage the battery? What should I do when the robot cleaner cannot find its dock? How long does Roborock take to get fully charged? Why is the battery not full even after charging for a long time? |
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Yes. Mi Home app supports the feature. You could use your phone to control the robot cleaner. It applies to all products. Roborock app has this feature, which applies to S4, S5 Max, S6, S6 Pure, S6 MaxV and S4 Max, and S7. |
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We are sorry to tell you the device could not recognize the carpet and leave it away with mopping module installed. I'm afraid you need uninstall the mopping module before it cleans the carpet.
Related FAQs:Why does robot cleanner refuse to clean the shag carpet? Why does robot cleanner refuse to clean the dark carpet? Why isn't Carpet Boost activated on carpets? Can I add cleaner into the water tank when moppings? What's the meaning of carpet boost mode in robot cleaner's setting? |
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No. We recommend adding water into it regularly.
Related FAQs:Will I receive an alert when the dustbin is full? Can I add cleaner into the water tank when moppings? What should I do when there is little water leaking from tank and mopping cloth is almost dry? |
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We are sorry to tell you that our products do not alert when a dustbin is full, only when it has not been emptied for an extended period. We recommend emptying the dustbin regularly.
Related FAQs:Will I receive an alert when the water tank is empty? What does "MAX" on the transparent dust bin mean?
Related Tutorials Video:Roborock S6 Emptying and Cleaning the Dustbin Roborock S5 Emptying and Cleaning the Dustbin |
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No. We suggest others use the owner's app account as one account could be signed in on multiple phones at the same time.
Related FAQ: |
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Yes. The robot cleaner work without Wi-Fi and can carry out full-home cleanups, spot cleanups, and return to the dock with the push of a button. Connecting to Wi-Fi enables advanced features including scheduled cleaning, suction power strength selection, and more. |
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