support-us@roborock.com
We'll get back to you within 1 business day.
1-855-960-4321
Helpline hours: 24/7, US only

Roborock Internal Error: Restore the robot cleaner to factory setting. If you continue to experience this error, contact Roborock Customer Support.
How to reset Roborock to factory default?
How do I factory reset my Roborock S5?
Roborock Error 18: Clap the side of the robot several times to try and clear debris from the fan.
If you continue to experience this error, contact Roborock Customer Support.
Roborock Error 10: Clean the filter, dry it thoroughly and place it back in the robot then try again.
If you continue to experience this error, contact Roborock Customer Support.
Roborock Error 9: Look for the magnet on the side of the filter.
If you do not find a magnet, replace the filter and try again.
If you continue to experience this error, contact Roborock Customer Support.
Roborock Error 7: Press and spin the wheels manually to check if they are stuck. If they are stuck, attempt to free them. If you continue to experience this error, contact Roborock Customer Support.
Roborock Error 5: Make sure that there is nothing tangling up the main brush, including inside the two brush installation slots and at either end of the brush, then run the robot with Carpet mode enabled and see if the problem has been resolved. If you continue to experience this error, contact Roborock Customer Support.
Roborock Error 4: Wipe the cliff sensors and make sure the robot cleaner is not on the dark or shag carpet. If you continue to experience this error, contact Roborock Customer Support.
Roborock Error 1: Turn on the robot and watch to make sure the laser unit is spinning.
If the laser unit is not spinning, gently rotate it manually, then restart the robot.
If you continue to experience this error, contact Roborock Customer Support.
If the above materials do not help, contact us and we'll get back to you as soon as possible.
support-us@roborock.com
We'll get back to you within 1 business day.
1-855-960-4321
Helpline hours: 24/7, US only
