support-us@roborock.com
We'll get back to you within 1 business day.
1-855-960-4321
Helpline hours: 24/7, US only

The robot is quick and easy to set up. In most cases, you can begin cleaning simply by choosing a suitable location for the docking station.
Docking station placement tips: To ensure reliable docking, charging, and overall performance, place the docking station against a wall on a hard, level surface such as wood flooring, tile, or concrete. Make sure there is sufficient clearance around the station: at least 1.2 meters in front, 0.4 meters on each side, and 0.9 meters of vertical clearance above.
To help you complete the initial setup smoothly, we have prepared detailed video tutorials. If you have any questions after watching them, please feel free to contact us for further assistance.
Quick Start Guide:
Maintenance and Care Guide:
For more detailed operating instructions or routine maintenance information, please refer to the printed user manual and quick reference card included in the box.
If you cannot locate them or need additional help, feel free to contact us.
The robot is quick and easy to set up. In most cases, you can begin cleaning simply by choosing a suitable location for the docking station.
Docking station placement tips: To ensure reliable docking, charging, and overall performance, place the docking station against a wall on a hard, level surface such as wood flooring, tile, or concrete. Make sure there is sufficient clearance around the station: at least 1.2 meters in front, 0.4 meters on each side, and 0.9 meters of vertical clearance above.
To help you complete the initial setup smoothly, we have prepared detailed video tutorials. If you have any questions after watching them, please feel free to contact us for further assistance.
Quick Start Guide:
Maintenance and Care Guide:
For more detailed operating instructions or routine maintenance information, please refer to the printed user manual and quick reference card included in the box.
If you cannot locate them or need additional help, feel free to contact us.
Its core technology is the "Roller Mop + Real-time Fresh Water Mopping" system.
No. When a carpet is detected, the roller mop automatically lifts by up to 15 mm. Simultaneously, a water-blocking roller mop cover extends underneath to create a physical barrier. This ensures a vacuum-only clean, effectively protecting your carpets from moisture.
The robot features a powerful 20,000 Pa suction paired with the DuoDivide™ Main Brush. This combination deeply cleans crevices and effectively prevents hair tangles. It easily handles everything from fine debris and pet hair on hard floors to dust embedded deep in carpets.
The two models differ in their technical approach and primary focus:
No. It cannot. This robot is mainly designed for everyday floor cleaning. Its on-board dirty water tank has a limited capacity (about 100 ml), and the main unit is not designed to absorb large amounts of liquid. Therefore, it is not suitable for cleaning up standing water in a bathroom or liquid spills exceeding 50 ml. In such cases, we recommend wiping up such spills manually first.
Each of these three mainstream systems has distinct strengths. The appropriate choice depends on your primary cleaning needs.
For households that prioritize ultimate mopping performance, especially those frequently dealing with kitchen grease and sticky spills, the Qrevo Curv 2 Flow's roller mop system is the better choice.
If the above materials do not help, contact us and we'll get back to you as soon as possible.
support-us@roborock.com
We'll get back to you within 1 business day.
1-855-960-4321
Helpline hours: 24/7, US only
