Support for your Roborock Q5 Pro

Our Robot: 2.4G vs 5G Wi-Fi Band Support

We would like to clarify the differences between 2.4GHz and 5GHz Wi-Fi bands for you as well as explain the situation regarding our robots.

1. Differences between 2.4GHz and 5GHz:

①2.4GHz:

- - It has been in use for a long time.
  - Many other devices, such as old cordless phones, garage door openers, and baby monitors, also use this band.
  - It has a relatively long effective range, which means it can cover a larger area.

②5GHz:

- - - It is a more recent addition to Wi-Fi technology.
    - Fewer devices are currently compatible with it.
    - Its effective range is shorter compared to 2.4GHz.

2. Our Robots' Wi-Fi Support:

Our robots currently only support the 2.4GHz Wi-Fi band and do not support 5GHz at present. We have already fed this back to the tech team, and support for 5G will be considered as an optimization plan in the future.

3. Solutions for Wi-Fi-related Issues or What can users do if they only have 5G band Wi-Fi:

①If you can't see the 2.4GHz network:

- - If you see a 5GHz network but not the 2.4GHz one, it may be disabled.
  - Check your router settings to enable the 2.4GHz network.

②For dual-band routers:

- - If your router has separate SSIDs (for example, "WiFiName_2.4" and "@WiFiName_5"):
    - When setting up our robots, choose the 2.4GHz network (the one with the 2.4 end notation like 2G).
  - If your router has a combined SSID (offers both 2.4GHz and 5GHz on the same network name):
    - Try connecting to this network first.
    - If you can't connect, contact your Internet Service Provider (ISP) or your router manufacturer to enable separate bands or get help with connection issues.

We hope this clarifies the situation for you.

Where can I find QR code when Roborock app asks me to Scan QR code during wifi connection?

1. Only the following models support QR code.

Roborock Q7 Max Series

Roborock Q7 Series

Roborock Q5 Series

Roborock S8 Series

Roborock Q Revo

Roborock Q5 Pro Series

Roborock Q8 Max Series

Other models don't support QR code.

2. I cannot find the QR code.

Some products do not have QR code. To add one of these devices, go to the Roborock app homepage and tap "Search for Device". Please tap on "No QR code found" and proceed with the next step. See picture below:

3. If I'm using the models that supports QR code, where's the QR code?

The QR code is located below the top cover or dustbin or on the top of the machine.

Can I add cleaning solution into Clean Water Tank?

To prevent corrosion or damage, only use Roborock branded floor cleaner in the water tank.

The link below is for reference:

https://us.roborock.com/products/roborock-floor-cleaning-solution-for-all-robot-mops

How do I connect my roborock device to google home (roborock app)?

How do I connect robot vacuum to Google Home (Mihome app user)?

Mihome app user

How to create multiple maps for multi-level house?

Here is the brief description for how to use it:

Below we take S7 as example. There may have slight difference due to different models and firmware versions.

For the first map, when robot is creating the first map, there are 4 requirements to meet:

Map saved mode is enabled;
Robot starts from dock;

Robot goes everywhere on map it detects to clean, not just somewhere. Please make sure the doors are open for the rooms you want to be displayed on map.

Robot returns to dock(whose position is not moved) by itself and successfully.

For the 2-4 maps, please change building layout to multi-floor (for others: enable multi-floor maps feature) first and click “create new map”, and then "create", you don't need to move the charging dock together with the vacuum to the other floor. You just need to move the vacuum alone to map that floor. The vacuum will come back to the starting point where you let it start the cleaning, and store the new map.

After all maps are successfully created, you don't need to carry the charging dock with the vacuum to the other floor. Just move the vacuum alone, start the vacuum and it will recognize which floor it is, and use the corresponding map.

Note: It applies to S4, S4Max, S5 Max, S6, S6 Pure, S6 MaxV，S7， S7maxV, S8, S8+ S8 Pro Ultra, Q Revo, Q8Max, and Q5 Pro, which support multi-floor maps feature. (Take a quiz to know which Roborock for you)

Related FAQs:

How many maps can robot cleaner save?

How do I reset saved cleaning map?

How do I merge or divide rooms on the map?

Can I make the robot cleaner clean specific rooms?

What should I do when the map is in a wrong angle?

What is my Roborock’s input voltage range?

Standard dock can operate between 100 V-240 V AC (Volts Alternating Current).

Auto-Empty Dock (or any dock with emptying function) works as follows:

US version: 100V-120V
EU version: 220V-240V
AU version: 220V-240V
JP version: 100V-127V
KR version: 220V-240V
TW version: 100V-127V
RU version: 220V-240V
UK version: 220V-240V

Check your regional voltage before use.

Can the robot avoid stairs and ledges?

Yes.

Onboard cliff sensors will detect any drops and prevent the robot from falling.

How do I connect my robot cleaner to Roborock app on an Android device?

1. Download the Roborock from Google Play.

2. Select your current region and register for a Roborock account by your phone number.

3. Connect robot cleaner to Roborock app.

Notes:

a. Make sure your phone is already connected to Wi-Fi;

b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.

3.1 Tap the “+” icon to add a device and enable location permission.

3.2 Detect nearby devices and add your robot cleaner.

3.3 Select your home Wi-Fi and input your Wi-Fi password.

4. Tap the device in the Roborock homepage to Access device to operate and wait until initializing reaches 100%.

How to connect Roborock to Mi Home on an Android device?

How to connect Roborock to Mi Home on an iOS device?

How do I connect my robot cleaner to Roborock app on an iOS device?

1. Download the Roborock from the App Store.

2. Select your current region and register for a Roborock account by your phone number.

3. Connect robot cleaner to Roborock app.

Notes:

a. Make sure your phone is already connected to Wi-Fi;

b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.

3.1 Tap the “+” icon to add a device.

3.2 Tick “Blue Light Blinking”.

3.3 Select your home Wi-Fi and input your Wi-Fi password.

3.4 Tap “Connect to robot Wi-Fi”.

3.5 Select Wi-Fi network named roborock-vacuum-xxxx to connect.

3.6 Go back to the Roborock app and the connection interface will appear. Wait until it connects successfully.

Note:
The Wi-Fi indicator on the top of your vacuum will go from flashing to solid if it has connected successfully.

4. Tap the device in the Roborock homepage to Access device to operate and wait until initializing reaches 100%.

How to connect Roborock to Mi Home on an Android device?

How to connect Roborock to Mi Home on an iOS device?

How to connect Roborock to Mi Home on an Android device?

1. Download and install Mi Home from Google Play.

2. Register for a Mi Home account using your phone number (Skip this step if you already have a Mi account).

3. Add Roborock device.
Notes:

a. Make sure your phone is already connected to Wi-Fi;

b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.

3.1 Sign in to your Mi Home account.

3.2 Tap Add device.

3.3 Go to your phone’s settings and give Mi Home access to your home location.

3.3.1 Detect nearby devices and add your Roborock.

3.3.2 Devices can also be added manually.

3.3.2.1 Select your device’s model from the “Home appliance” category.

3.3.2.2 Tick “Operation confirmed”.

3.4 Select your home Wi-Fi and input your Wi-Fi password.

3.5 Wait until your device connects to the Wi-Fi. The Wi-Fi indicator on the top of your vacuum will go from flashing to solid if it has connected successfully.

3.6 Give it a name and you are ready to control your device from the app.

How do I connect my robot cleaner to Roborock app on an iOS device?

How do I connect my robot cleaner to Roborock app on an Android device?

How do I connect robot vacuum to Amazon Alexa via Roborock Home or Mi Home?

How do I connect robot vacuum to alexa via skill Roborock Plus?

How do I connect robot vacuum to Google Home?

How do I connect robot cleaner to Mi Home APP on an iOS device?

1. Download the Mi Home from the App Store.

2. Register for a Mi Home account using your phone number (Skip this step if you already have a Mi account).

3. Add Roborock Device

Notes:

a. Make sure your phone is already connected to Wi-Fi;

b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.

3.1 Sign in to you Mi Home account.

3.2 Tap the “+” icon to add a device.

3.3 Select your device’s model from the “Home appliance” category.

3.4 Tick “Blue Light Blinking”.

3.5 Select your home Wi-Fi and input your Wi-Fi password.

3.6 Tap “Go to Wi-Fi Settings”.

3.7 Select Wi-Fi network named roborock-vacuum-xxxx to connect.

3.8 Go back to the Mi Home app and the connection interface will appear.

3.9 Select the location of device and give it a name.

Note:
The Wi-Fi indicator on the top of your vacuum will go from flashing to solid if it has connected successfully.

4. Tap the device in the Mi Home homepage to Access device to operate and wait until initializing reaches 100%.

How do I connect my robot cleaner to Roborock app on an iOS device?

How do I connect my robot cleaner to Roborock app on an Android device?

How do I connect robot vacuum to Amazon Alexa via Roborock Home or Mi Home?

How do I connect robot vacuum to alexa via skill Roborock Plus?

How do I connect robot vacuum to Google Home?

Why cannot my robot cleaner work under China region of Mi Home app?

What's the meaning of carpet boost mode in robot cleaner's setting?

Carpet boost mode means device will auto increase suction strength to max when it is on carpet to vacuum stuff better. The brush could recognize carpet by feeling its resistance increased, comparing to hardwood or tile. The suction strength will recover to normal on hard floor when resistance decreases.

Why does robot cleanner refuse to clean the dark carpet?

Why isn't Carpet Boost activated on carpets?

Can robot cleaner stop mopping the carpet automatically?

Should I unplug the dock charger when the robot cleaner is fully-charged?

Usually, we suggest customers put device on dock all the time if it is used every week. After battery is fully charged, only mother board of device is charged and customers don't need worry battery is fully charged for a long time and may decrease the lifespan. Besides, the device will turn off auto without any operation after 24 hours if it is not on dock and customers have to manually hold power button to turn on it, which is not convenient if it is often used. Of course, we still suggest customers turn off device if it will not be used for several months.

What should I do when the robot cleaner cannot find its dock?

How long does Roborock take to get fully charged?

Why is the battery not full even after charging for a long time?

Can multiple people control the robot by using different app accounts?

No.

We suggest others use the owner's app account as one account could be signed in on multiple phones at the same time.

Can robot cleaner work without Wi-Fi?

Yes.

The robot cleaner work without Wi-Fi and can carry out full-home cleanups, spot cleanups, and return to the dock with the push of a button. Connecting to Wi-Fi enables advanced features including scheduled cleaning, suction power strength selection, and more.

Contact Support

If the above materials do not help, contact us and we'll get back to you as soon as possible.

support-us@roborock.com

We'll get back to you within 1 business day.

1-855-960-4321

Helpline hours: 24/7, US only

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