support-us@roborock.com
We'll get back to you within 1 business day.
1-855-960-4321
Helpline hours: 24/7, US only
Support for your Roborock E4 Mop
Mihome app user
You can check below table for more information.
Related FAQ:
How long does it take to charge the Roborock H6?
Does continually connecting the machine to the charger or charging stand damage the battery?
Should I unplug the dock charger when the robot cleaner is fully-charged?
Why does the vacuum indicate “Low Battery Charge Soon”?
Why is the battery not full even after charging for a long time?
The climbing ability of all the products, except S4 is 2cm (0.79inch), including S6 MaxV, S6 Pure, S6, S6 Max, S5, E4, E2/E3, C1, while the S4 is 1.5 cm (0.59inch).
Related FAQ:
Roborock Home is a skill that will allow users to bind their Mi ID to the Alexa. After account linked, users will be able to control the Roborock devices via Alexa.
How do I use Alexa to control Roborock?
Note: Make sure your robot is added and online on Mi Home app first.
- Go to “Skills & Games” then search for “Roborock Home” or “Mi Home”(both are OK).
- Link your Mi Home app to Alexa to discover devices in your Mi Home account that Alexa can control.
- If Alexa does not show “discover devices” option, go to setting to discover manually.
- Go to devices list and check if the robot appears and now you can use your Alexa smart speakers to start and stop cleaning.
Note: At present, Alexa smart speaker could only start and stop robot by skill Roborock Home or Mi Home.
Related FAQs:
How do I connect robot vacuum to alexa via skill Roborock Plus?
How do I connect robot vacuum to Google Home?
How to connect Roborock to Mi Home on an Android device?
How do I connect my robot cleaner to Roborock app on an iOS device?
How do I connect my robot cleaner to Roborock app on an Android device?
Why cannot my robot cleaner work under China region of Mi Home app?
We suggest you restore device to factory default. Video attached for reference.
Step 1. Hold the power button, spot cleaning and recharge button all together when device is on.
The light of 3 buttons will be out.
Step 2. keep holding them to 10-15 seconds until the power button becomes blinking and you hear the voice "Restoring the initial version. It will take about five minutes. Please wait patient." You could remove your fingers and wait for 2-3 minutes until device restart.
Notice:
1. Factory default restore will disconnect RoboVac from Wi-Fi. Please re-add it after factory default restore.
2. Factory default restore will also make RoboVac's firmware version come back to original one when it was made in factory. After factory default restore, you could go to RoboVac's setting--genera setting--check for updates to upgrade its firmware to latest one.
3. Factory default restore will delete all your setting on device like scheduled cleaning.
4. Factory default restore will delete every single cleaning's log including every cleaning's duration, size and map. But the total duration, total times of cleaning and total size will be still kept there.
Note: It applies to E2, E3 and E4, and E5
You could set schedule cleaning on app for Roborock E2/E3/E4. See picture below.
Related FAQs:
How do I set schedule cleaning for Roborock S series?
Why does S6 MaxV not support scheduled room cleaning anymore?
Will Roborock robot support scheduled room cleaning with multi-floor maps feature enabled?
Standard dock can operate between 100 V-240 V AC (Volts Alternating Current).
Auto-Empty Dock (or any dock with emptying function) works as follows:
US version: 100V-120V
EU version: 220V-240V
AU version: 220V-240V
JP version: 100V-127V
KR version: 220V-240V
TW version: 100V-127V
RU version: 220V-240V
UK version: 220V-240V
Check your regional voltage before use.
1. Download and install Mi Home from Google Play.
2. Register for a Mi Home account using your phone number (Skip this step if you already have a Mi account).
3. Add Roborock device.
Notes:
a. Make sure your phone is already connected to Wi-Fi;
b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.
3.1 Sign in to your Mi Home account.
3.2 Tap Add device.
3.3 Go to your phone’s settings and give Mi Home access to your home location.
3.3.1 Detect nearby devices and add your Roborock.
3.3.2 Devices can also be added manually.
3.3.2.1 Select your device’s model from the “Home appliance” category.
3.3.2.2 Tick “Operation confirmed”.
3.4 Select your home Wi-Fi and input your Wi-Fi password.
3.5 Wait until your device connects to the Wi-Fi. The Wi-Fi indicator on the top of your vacuum will go from flashing to solid if it has connected successfully.
3.6 Give it a name and you are ready to control your device from the app.
Related FAQ:
How to connect Roborock to Mi Home on an iOS device?
How do I connect my robot cleaner to Roborock app on an iOS device?
How do I connect my robot cleaner to Roborock app on an Android device?
How do I connect robot vacuum to Amazon Alexa via Roborock Home or Mi Home?
How do I connect robot vacuum to alexa via skill Roborock Plus?
1. Download the Mi Home from the App Store.
2. Register for a Mi Home account using your phone number (Skip this step if you already have a Mi account).
3. Add Roborock Device
Notes:
a. Make sure your phone is already connected to Wi-Fi;
b. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process.
3.1 Sign in to you Mi Home account.
3.2 Tap the “+” icon to add a device.
3.3 Select your device’s model from the “Home appliance” category.
3.4 Tick “Blue Light Blinking”.
3.5 Select your home Wi-Fi and input your Wi-Fi password.
3.6 Tap “Go to Wi-Fi Settings”.
3.7 Select Wi-Fi network named roborock-vacuum-xxxx to connect.
3.8 Go back to the Mi Home app and the connection interface will appear.
3.9 Select the location of device and give it a name.
Note:
The Wi-Fi indicator on the top of your vacuum will go from flashing to solid if it has connected successfully.
4. Tap the device in the Mi Home homepage to Access device to operate and wait until initializing reaches 100%.
Related FAQ:
How to connect Roborock to Mi Home on an Android device?
How do I connect my robot cleaner to Roborock app on an iOS device?
How do I connect my robot cleaner to Roborock app on an Android device?
How do I connect robot vacuum to Amazon Alexa via Roborock Home or Mi Home?
How do I connect robot vacuum to alexa via skill Roborock Plus?
How do I connect robot vacuum to Google Home?
Why cannot my robot cleaner work under China region of Mi Home app?
| We are sorry to tell you that your vacuum cleaner is Non-Chinese version and can't work together with your other Mi devices with Chinese version under China Mainland server. This is because we have to comply with local country laws that device's data could not be saved in a server in China. Sorry for that and hope you can understand and forgive it. |
|
Carpet boost mode means device will auto increase suction strength to max when it is on carpet to vacuum stuff better. The brush could recognize carpet by feeling its resistance increased, comparing to hardwood or tile. The suction strength will recover to normal on hard floor when resistance decreases.
Related FAQs:Why does robot cleanner refuse to clean the shag carpet? Why does robot cleanner refuse to clean the dark carpet? |
|
Usually, we suggest customers put device on dock all the time if it is used every week. After battery is fully charged, only mother board of device is charged and customers don't need worry battery is fully charged for a long time and may decrease the lifespan. Besides, the device will turn off auto without any operation after 24 hours if it is not on dock and customers have to manually hold power button to turn on it, which is not convenient if it is often used. Of course, we still suggest customers turn off device if it will not be used for several months.
Related FAQ:Does continually connecting the machine to the charger or charging stand damage the battery? What should I do when the robot cleaner cannot find its dock? How long does Roborock take to get fully charged? Why is the battery not full even after charging for a long time? |
|
Yes. Mi Home app supports the feature. You could use your phone to control the robot cleaner. It applies to all products. Roborock app has this feature, which applies to S4, S5 Max, S6, S6 Pure, S6 MaxV and S4 Max, and S7. |
|
No. We recommend adding water into it regularly.
Related FAQs:Will I receive an alert when the dustbin is full? Can I add cleaner into the water tank when moppings? What should I do when there is little water leaking from tank and mopping cloth is almost dry? |
|
We are sorry to tell you that our products do not alert when a dustbin is full, only when it has not been emptied for an extended period. We recommend emptying the dustbin regularly.
Related FAQs:Will I receive an alert when the water tank is empty? What does "MAX" on the transparent dust bin mean?
Related Tutorials Video:Roborock S6 Emptying and Cleaning the Dustbin Roborock S5 Emptying and Cleaning the Dustbin |
|
No. We suggest others use the owner's app account as one account could be signed in on multiple phones at the same time.
Related FAQ: |
|
Yes. The robot cleaner work without Wi-Fi and can carry out full-home cleanups, spot cleanups, and return to the dock with the push of a button. Connecting to Wi-Fi enables advanced features including scheduled cleaning, suction power strength selection, and more. |
Contact Support
If the above materials do not help, contact us and we'll get back to you as soon as possible.
Submit Your Request