Support for your Roborock Dyad Pro

Check the charging contacts on the charging dock and the corresponding part on the body. Contact Roborock Customer Service for help with troubleshooting.

Please do not use detergent or disinfectants that are not recommended by Roborock.

Remove the rollers and the dirty tank to check for a clog in the dirty water pipe or the suction outlet, and if the filter is clogged. Clear all blockages, clean the filter and make sure dirty tank and filter were properly installed before retrying.

Remove and clean the two water level sensors in the dirty tank. Make sure that the body is not laid flat.