Support for your Roborock Dyad

Please remove the front roller, clean the dirt detection sensor on its front right side, and try again. See attached picture.

The dirt indicator is based on infrared light detection, and its performance may vary according to different types of stains. Sensor detection is for reference only.

If the device displays E0, E1... on screen, please press and hold Power button for 5 seconds to force restart the device and then try again. If the issue persists, please contact Customer Support.

Please make sure the device is in charging mode. When the device is placed on the charging dock securely, it will report "charging".

Since the device leaves few water stains on the ground, you may not notice that the device is releasing water. Please try a round of self-cleaning with an empty dirty water tank. After that, please check if the water level in the tank goes up or not. If it does, it means the water flow is fine.

Please remove the rollers to check blockages, and install the rollers properly to try again. If the issue persists, please contact Customer Support.

• Please do not add distilled water or purified water into the clean water tank. It may not be recognized by sensor as it is not conductive. Please try tap water.
• If you only have purified water at home, please add some table salts into the water and try again.
• Please double check if the clean water tank is firmly secured or not. If the issue persists, please contact Customer Support.